The professionals that serve your company’s IT needs can often seem like a mystery. You come to work and unless you’re having an issue with your computer, the network, or a printer, you might even forget they exist. But, the truth is, you wouldn’t be able to do your job without your IT team toiling behind the scenes, long after you’ve left the office, to give you a seamless user experience. They are much more than the “people who do computer stuff.” Here are some things your IT professionals do on a daily basis to help you get to know their role better:

Network Administration

The installation and maintenance of your company’s computer network is a basic responsibility of the ever-versatile IT professional. Nobody really realizes that there is a guy or gal behind the scenes keeping everything up and running until they can’t get on the internet. Network security also falls under the purview of your IT team and they’ll be there to help you when you inevitably receive a dreaded phishing email.

Technical Support

This is where you’d really miss your IT professionals if you didn’t have them. They are the ones you call when you just can’t figure out what’s wrong with your computer. They keep things running smoothly by making sure regular software updates are installed, repairing hardware issues, and training employees on how to use new tech or programs. They also man the IT desk to assist employees with all of their IT questions and problems.

Company Website Hosting

Your IT professionals sometimes create and maintain your company’s website. If they don’t actually do that, they are usually hosting it on a server. The webmaster, who can be found within the IT department, makes sure the plugins are updated, the site is secure and loading as fast as possible. A website is often the first stop for new customers, so a good first impression can be the difference between gaining or losing their business.

Programming

Another thing IT professionals within your organization are responsible for is programming. They are responsible for “fixing” programs, maintaining them and getting old programs to play nice with the new ones. They even develop new programs on occasion.  These programs can be basic or complex and cover things such as human resource functions, inventory tracking, or records management.

At the end of the day, a good team of IT professionals is invaluable and can literally keep you in business. But, on top of that, they make sure all of the behind the scenes tech work is taken care of so you don’t even have to think about it. This means you can spend your time focusing on whats important, proving the highest level of care to your residents.