What do Those IT Guys do Anyway?
The professionals that serve your company’s IT needs can often seem like a mystery. You come to work and unless you’re having an issue with your computer, the network, or a printer, you might even forget they exist. But, the truth is, you wouldn’t be able to do your job without your IT team toiling behind the scenes, long after you’ve left the office, to give you a seamless user experience. They are much more than the “people who do computer stuff.” Here are some things your IT professionals do on a daily basis to help you get to know their role better:
The installation and maintenance of your company’s computer network is a basic responsibility of the ever-versatile IT professional. Nobody really realizes that there is a guy or gal behind the scenes keeping everything up and running until they can’t get on the internet. Network security also falls under the purview of your IT team and they’ll be there to help you when you inevitably receive a dreaded phishing email.
This is where you’d really miss your IT professionals if you didn’t have them. They are the ones you call when you just can’t figure out what’s wrong with your computer. They keep things running smoothly by making sure regular software updates are installed, repairing hardware issues, and training employees on how to use new tech or programs. They also man the IT desk to assist employees with all of their IT questions and problems.
Company Website Hosting
Your IT professionals sometimes create and maintain your company’s website. If they don’t actually do that, they are usually hosting it on a server. The webmaster, who can be found within the IT department, makes sure the plugins are updated, the site is secure and loading as fast as possible. A website is often the first stop for new customers, so a good first impression can be the difference between gaining or losing their business.
Another thing IT professionals within your organization are responsible for is programming. They are responsible for “fixing” programs, maintaining them and getting old programs to play nice with the new ones. They even develop new programs on occasion. These programs can be basic or complex and cover things such as human resource functions, inventory tracking, or records management.
At the end of the day, a good team of IT professionals is invaluable and can literally keep you in business. But, on top of that, they make sure all of the behind the scenes tech work is taken care of so you don’t even have to think about it. This means you can spend your time focusing on whats important, proving the highest level of care to your residents.
Will the General IT Practitioner Suffice?
Choosing how to manage IT for your senior care facility can seem like a daunting task. You want the best possible IT solution so you can focus your time and energy on your residents. In most cases, you will have to choose between hiring a general IT practitioner, hiring a number of specialists, or hiring a remotely-managed IT service provider.
What is a General IT Practitioner?
A general IT practitioner is someone who is proficient in many areas of information technology but specializes in none. A general practitioner can typically provide desktop support, manage databases, webpages, and phone servers. If you were going to hire one person to manage IT for your business, you’d probably go with a general practitioner.
When a General IT Practitioner Isn’t Enough
Just like you could choose a general practitioner for your medical care, you can also choose a general practitioner for your IT needs. While it might be a good idea to start out with a general practitioner, as soon as you are diagnosed with a heart condition, for example, you’re going to need to be referred to a specialist or even a team of specialists. People bring their kids to see a pediatrician because they specialize in the care of infants and children. You should think about IT solutions for your business the same way.
A general IT practitioner is great for the basics. But senior care has many industry-specific tech requirements your general IT practitioner probably won’t be familiar with. But, that doesn’t mean you have to go out and hire a bunch of IT specialists to meet all of you needs. That would get really expensive, really fast.
A More Sensible Solution for Senior Living
Wouldn’t it make more sense to opt for a remotely-managed IT solution that has all the specialists you’d ever need available to you any time day or night for a reasonable rate? We think so. At IHS, we understand the intricacies of this industry and have a great team in place to take the burden of managing IT off of your and your employee’s shoulders so you can focus on your main priority—your residents!
Focus. Does it Really Matter?
We rely on technology for just about everything these days, including keeping our businesses up and running. But, what do you do when your tech breaks? Unless you are an IT genius yourself, you hire someone. Every business has the need for IT services. What that looks like for each business across a wide range of industries looks very different. However, what it really boils down to is should you hire a generalist or a specialist? If you’re operating in the senior care industry, we have the answer for you!
What’s the Difference?
An IT service provider that’s classified as a generalist understands a wide range of IT-related topics, but has little depth in any one area. Tech specialists on the other hand, such as Integrated Health Systems, maintain a deep understanding and focus in a specialized area such as Senior Living Solutions. Both generalists and specialists have an important role to in the world of IT, but you will need to determine which one is the right fit for your business.
Don’t Use a Jack of All Trades…
…master of none. Many startups and young businesses opt to hire a generalist for their IT needs. While hiring an IT generalist may cost you less in the short-term it could end up costing you later on down the road. When you’re faced with an IT issue and your generalist isn’t able to remedy the problem right away, you’re going to be looking at some downtime. Can your business afford to have downtime? What will be the impact to your customers?
Specialists in Senior Care
The senior care industry is unique. Seniors require specialized care, so it makes sense to use an IT solution that is tailored to the needs of the senior care industry. It’s a thriving industry and any business owner in senior care knows that they need an IT service provider that’s going to be able to grow and scale with them. With a specialized service provider like Integrated Health Systems, you’re getting a team of highly trained specialists that are familiar with your business’s specific needs.
Hiring the right IT service provider can allow you to focus on your real priorities. With IHS’s PULSE, a remote IT Help Desk Solution for Senior Living, you can hand over the management of your technology and spend more time focusing on what’s really important—caring for your residents. Some of the benefits of using a specialist like IHS as your IT service provider and being able to focus on your residents include:
- Lower costs
- Access to a team of IT experts
- Increased efficiency
- Improved focus
- 24/7/365 availability