We rely on technology for just about everything these days, including keeping our businesses up and running. But, what do you do when your tech breaks? Unless you are an IT genius yourself, you hire someone. Every business has the need for IT services. What that looks like for each business across a wide range of industries looks very different. However, what it really boils down to is should you hire a generalist or a specialist? If you’re operating in the senior care industry, we have the answer for you!
What’s the Difference?
An IT service provider that’s classified as a generalist understands a wide range of IT-related topics, but has little depth in any one area. Tech specialists on the other hand, such as Integrated Health Systems, maintain a deep understanding and focus in a specialized area such as Senior Living Solutions. Both generalists and specialists have an important role to in the world of IT, but you will need to determine which one is the right fit for your business.
Don’t Use a Jack of All Trades…
…master of none. Many startups and young businesses opt to hire a generalist for their IT needs. While hiring an IT generalist may cost you less in the short-term it could end up costing you later on down the road. When you’re faced with an IT issue and your generalist isn’t able to remedy the problem right away, you’re going to be looking at some downtime. Can your business afford to have downtime? What will be the impact to your customers?
Specialists in Senior Care
The senior care industry is unique. Seniors require specialized care, so it makes sense to use an IT solution that is tailored to the needs of the senior care industry. It’s a thriving industry and any business owner in senior care knows that they need an IT service provider that’s going to be able to grow and scale with them. With a specialized service provider like Integrated Health Systems, you’re getting a team of highly trained specialists that are familiar with your business’s specific needs.
Hiring the right IT service provider can allow you to focus on your real priorities. With IHS’s PULSE, a remote IT Help Desk Solution for Senior Living, you can hand over the management of your technology and spend more time focusing on what’s really important—caring for your residents. Some of the benefits of using a specialist like IHS as your IT service provider and being able to focus on your residents include:
- Lower costs
- Access to a team of IT experts
- Increased efficiency
- Improved focus
- 24/7/365 availability